Frequently Asked Questions

Visit the Register page and fill in your details — a valid Philippine mobile number, a username, and a secure password. You will receive a one-time PIN (OTP) on your mobile for verification. Once confirmed, your account is active and you can log in immediately. The whole process takes under two minutes.

No. Each player is allowed only one account. Opening multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts, including the forfeiture of any pending balances. If you have trouble accessing your original account, contact our support team instead.

Identity verification (KYC) is required before processing withdrawals. You will be asked to submit a valid government-issued ID — such as a Philippine passport, driver's licence, SSS, UMID, or PhilSys national ID. Documents are reviewed by our team. Completing KYC early ensures faster withdrawals when you are ready to cash out.

On the Login page, click "Forgot password?" and enter your registered Philippine mobile number. An OTP will be sent to that number, which you use to set a new password. Choose a strong combination of letters, numbers, and symbols, and avoid using the same password on other websites or apps.

Yes. Go to your account settings once you are logged in to request a mobile number update. For security, the change requires OTP confirmation on both your current and new numbers. If you no longer have access to your old number, reach out to our support team with a valid government ID to assist with the change.

If you wish to take a break or permanently close your account, you can request self-exclusion or account closure through our support team. We also offer responsible gaming tools such as deposit limits and cooling-off periods — learn more on our Responsible Gaming page. Any remaining balance will be returned to your verified withdrawal method before closure is finalised.

Yes. Your personal data is handled in accordance with our Privacy Policy. We never sell your information to third parties. All data is encrypted in transit using TLS, and access to personal records is restricted to authorised team members only. You may request a copy or deletion of your data at any time.

GCash and Maya deposits are typically credited to your 6s app balance within minutes of completing the transaction. If your deposit has not reflected after 15 minutes, take a screenshot of the transaction confirmation from your GCash or Maya app and contact our support team with the reference number for quick resolution.

Minimum deposit amounts depend on the payment channel you choose. GCash and Maya typically have lower minimums suited for everyday Filipino players. The exact figures are displayed inside your wallet when you initiate a top-up. We recommend starting with an amount you are comfortable playing with responsibly.

6s app does not charge a platform fee on deposits. However, your payment provider (e.g. your bank or GCash) may apply their own transaction charges. Check your GCash or Maya app for their fee schedule. Bank transfer fees vary by institution and are not within 6s app's control.

Once a deposit has been submitted and confirmed by GCash, Maya, or your bank, it cannot be reversed on our end. If there was an error — for example, you sent an incorrect amount — contact our support team as soon as possible with your proof of payment so we can investigate and assist you.

Processing times vary by method. GCash and Maya withdrawals are generally faster and are often processed within the same business day. Bank transfers may take one to three business days depending on your Philippine bank's clearing schedule. VIP members enjoy priority withdrawal processing as part of their tier benefits.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet wagering requirements attached to a bonus, a mismatch between your account name and the registered GCash or bank account name, or a pending security review. Check your account dashboard for any notifications and contact support if you need clarification.

No. Withdrawals must be sent only to accounts registered under your own verified name. This is a strict anti-money laundering policy that protects all players on our platform. Attempts to withdraw to third-party accounts may result in the rejection of the request and a security review of your account.

Yes. 6s app offers in-play or live betting on select PBA games and other major sporting events. Odds update in real time as the game progresses. Log in during game hours to access live markets. Live betting is subject to availability depending on the event and broadcast rights.

Odds may be temporarily suspended during certain game events — such as a time-out, injury stoppage, or a major score change — to allow our trading team to recalibrate the lines. When odds are suspended, you cannot place new bets on that market. They typically reopen within seconds or minutes once the situation is assessed.

Cash-out is available on selected markets and events on 6s app. When a cash-out option is active on your bet, you will see a button in your bet slip or active bets section. The cash-out value is calculated based on the current state of play. Not all bets or markets support early cash-out — availability is indicated per event.

If a sporting event is officially cancelled, postponed, or abandoned before the required play time is completed, bets on that event are typically voided and the original stake is returned to your 6s app balance. The exact policy per sport is outlined in our Terms and Conditions. Multi-bet parlays that include a voided leg are usually recalculated without that leg.

All slot titles available on 6s app use a Random Number Generator (RNG) certified by the game's respective provider. The RNG ensures that every spin outcome is independent and unpredictable. No strategy can influence the result of a slot spin. The RTP (Return to Player) percentage for each game is published in the game's information section.

Yes. 6s app is fully optimised for mobile play on Android and iOS devices. You can access the complete game library through your phone's browser without downloading a separate app. Slot games run on HTML5 and are designed to perform smoothly on Philippine mobile networks, including 4G and 5G connections.

If a game freezes during a spin, do not refresh the page immediately. Wait a moment for your connection to stabilise — the game server records the spin result before it reaches your screen, so your outcome is safe. If the issue persists after refreshing, the round result will be applied as per the server record. Contact support if your balance does not update correctly.

VIP point expiry conditions depend on your tier and activity level. Generally, points earned within an active account remain valid. Extended periods of inactivity may affect your point balance or tier status. We recommend staying active to maintain your VIP level. Check the VIP Program page for the most current terms on point validity.

Your current VIP tier and accumulated points are displayed on your account dashboard after you log in. There is a dedicated VIP section in the account menu that shows your progress toward the next tier, your current benefits, and a breakdown of points earned per activity type over the current period.

Yes. 6s app runs promotions open to all registered and verified players in the Philippines aged 21 and above. Some promotions are tier-specific or require a minimum deposit. All bonuses come with terms and conditions including wagering requirements — read them carefully before opting in. Active promotions are listed in your account's promotions section after login.